by Chair in Digital Economy | May 12, 2018 | Our Thoughts
Soon, you will be able to check your bank balance or transfer money through Facebook Messenger and Twitter as banks experiment with chatbots. Companies like Ikea have used customer service chatbots for close to a decade. But their use in financial services represents...
by Chair in Digital Economy | May 12, 2018 | Our Thoughts
Punishing the person or persons responsible for this week’s Cabinet Files leak does not address the underlying issue. The real problem is that the way governments and businesses keep records is broken. Recently, we collaborated with Queensland State Archives to design...
by Chair in Digital Economy | May 12, 2018 | Our Thoughts
While companies might reap significant gains in productivity from automating certain jobs, this won’t necessarily lead to pay rises for everyone. The evidence suggests businesses might pass on the gains to some workers, but not to all. Some 40% of all jobs are...
